Frequently Asked Questions

Art Market

Selling an art-object with Artessere is easy. After following a few simple steps and having your art-object verified by our experts, you will be able to make profit from your art-object.

 

Step 1: Visit our Art Market page.

 

Step 2: Click “Sell an art-object” at the top right of the page.

 

Step 3: Upload a photo of your art-object. Ensure that your image is no more than 30MB. 

 

step-3  

 

Step 4: If you wish, crop your art-object image by clicking “crop image.” If you do not wish to crop your image, proceed to step 5.

 

step-4 

 

Step 5: Choose the theme, medium, and material of your art-object by clicking the drop-down menus. Then choose your art-object’s category and subcategory.

 

step-5 

 

Step 6: If you wish, upload additional photos of your art-object. If you do not wish to upload additional photos, click “Skip”.  

 

step-6 

 

Step 7: Add a title, description, and keywords to describe your art-object. 

 

step-7 

 

Step 8: Enter the dimensions of your art-object, including height, width, depth, weight, and measurement units. 

 

step-8 

 

Step 9: Add your art-object’s information, including artist’s name, place of origin, year created, if the work is original, and who owns the rights to the art-object. 

 

step-9-1 

 

step-9-2 

 

Step 10: Add the price at which you would like to sell your art-object. In addition to this price, Artessere will add a 30% commission, as well as a handling fee. You will also enter which city and country the art-object will be shipped from. 

 

step-10 

 

Step 11: Your art-object will then be added to your profile under the “My art-objects” section. Until your art-object is verified, “uploaded, not displayed” will appear next to the title of your art-object. If something has gone wrong during the uploading process and your art-object cannot be verified, you will receive an email notification. 

 

step-11 

 

Step 12: Once verified, your art-object will be displayed on the Artessere Art Market, where it will be available for purchase to customers across the world. You will receive an email notification that your art-object has been verified. 

 

step-12 

 

Step 13: Once on the Art Market, an art-object can be purchased, after which you must complete the process of sending your art object to your buyer. For an explanation on this process, including how to package your art object and insurance information, visit our sellers guide.

  1. Once you’ve made a sale, you’ll receive a confirmation email informing you of the sale and information regarding the next steps you’ll need to take in order for us to successfully deliver the artwork to the collector. These steps include:
  • We kindly ask you to reply to our email within 1 - 2 days to schedule a date and time for our courier to pick up your sold artwork.
  • Writing us back will acknowledge that you've read and understand all the guidelines and ensure that you’re aware of how to package your artwork for shipping.
  • Please note: It is very important to immediately schedule a courier pick up date and time after being notified that your artwork was sold.

 

  1. If you haven't scheduled a pick-up date within 48 hours, you'll receive a phone call and email from our Support Team.

 

  1. Within one day before your scheduled pick up date, you’ll receive an email from us to inform you that you can now print your shipping documents which are accessible from your Admin Panel.

 

  1. When the courier arrives to collect the package and documents, please don’t forget to include all the necessary documents with the package.

 

Important:

We ship all original art-objects directly from the artist's location. The collector pays for shipping costs at the time that they purchase the artwork.

Packaging the artwork for shipment is the responsibility of the seller, as well as packaging costs.
The Certificate of Authenticity for the artwork should be included in the package. We will provide you with the template.

Nota bene:

Your art-object will be picked up and delivered to the collector. The transit time can depend on the location of your customer. You can track the shipment by using the tracking number provided on the label via the carrier's website.

There can be delays for international shipping. Our Support Team will monitor the progress of your art-object until it reaches your customer safely. We will continuously be updating your customer throughout the shipping process.

After seven (7) days from the date of delivery to your customer, your payment will be available and you will receive an email notification that your funds are ready for payout. To request payout, please log into your admin panel. For detailed instructions on how to request payment, please visit our payments guide.

 

 

SHIPPING COST

 

The sellers are only responsible for the cost of packaging their artwork. It is better to overestimate the cost of packaging materials during the upload and pricing of your artwork to avoid extra costs.
You will see the cost of shipping when uploading your artwork. Your customer will see the shipping cost included in the artwork price.

 

 

 

PACKAGING

Our shipping insurance policy is only honored if you have packaged your artwork according to our guidelines.

 

pack-artessere-2   

 

Step 1 - Organize a clean work space

 

Take the time and clean your workspace. Make sure there is enough space to turn the painting over in any direction.

 

Step 2 - Use proper materials

 

Use proper materials to avoid any damage to your art during transit. For the security of your item you must always use new packing materials. Depending on how you will be packaging your artwork and how the artwork is framed, you may need the following:

  1. Painter's tape
  2. Kraft paper
  3. Bubble wrap
  4. Acid-free tissue paper
  5. Packing peanuts
  6. Telescopic box
  7. Pressure sensitive packing tape

 

Note: When working with large items it is best to use a wooden box or a double walled product. If your painting is extremely tall or long, you can use telescopic boxes to make a taller box. If your painting is too large for standard box sizes or won't fit in a telescopic box, your best option is to have a custom wood crate built.

 

 

Step 3 - Prepare your painting for insurance purposes

 

Take pictures.

 

It is important to take pictures for insurance purposes at every possible stage of packing.

When taking pictures, be sure to cover the following:

  1. Pre-existing damage
  2. All sides of the artwork
  3. Item condition
  4. Every stage of packing
  5. The outside of the finished box
  6. The stickers and labels on the outside of the box (if available)

 

Glass

If your painting is protected by a sheet of glass and the painting and glass CANNOT be separated, pack the artwork according to the following instructions:

  1. Place pieces of tape across the glass to prevent the glass from splintering while in transit.
  2. Simply tape stripes vertically and horizontally onto the glass until it is almost entirely covered.
  3. Make sure the tape does not come into contact with any part of the frame.

 

If your painting is protected by a sheet of glass and the painting and glass CAN be separated, pack the glass and artwork separately and follow these instructions to pack the glass sheet:

  1. Place pieces of tape across the glass to prevent the glass from splintering while in transit.
  2. Simply tape stripes vertically and horizontally onto the glass until it is almost entirely covered.
  3. Make sure the tape does not come into contact with any part of the frame.

 

Once the glass sheet is packed, package the rest of the artwork according to the “No Glass” instructions.

 

No Glass

 

If there is no glass you can wrap the painting in acid free tissue paper. The acid free tissue paper protects the painting from other materials and potential damage. Plastic should never come into direct contact with the paint since it may stick and peel the paint off when removed.

 

 

Kraft Paper

 

After following the instructions above, wrap the painting in kraft paper. The kraft paper will protect the item from touching the packing peanuts that will be used to hold the artwork in place in the box.

 

 

Bubble Wrap

 

Wrap large items in bubble wrap. Since the item is protected by glass or plexiglass, or has been wrapped in tissue paper and kraft paper, the bubble wrap will not leave any impressions on the work. Use wrap with large bubbles. The wrap provides padding between the artwork and the inside edges of the box.

 

Cardboard Sheets

 

Sandwich the picture in between two sheets of cardboard. The extra cardboard provides added protection and stability. Fold the edges over and tape them to create an interior box to provide even more protection.

Nota bene:

When choosing a shipping method, there are a few things you should keep in mind:

  1. Small parcel carriers like FedEx, UPS, USPS, DHL , CDEK etc. have size restrictions and typically will only handle packages up to 120 lbs (55 kg). Please have a good understanding of the carrier limitations before you start getting quotes.
  2. Freight: Larger paintings will have to be sent via freight if a small parcel carrier won't take them. Freight shipments need some additional attention.

Freight

 

Freight can be a great way to ship large and heavy pieces of art. Shipping a painting via freight requires additional preparation.

 

 

SHIPPING INSURANCE

 

ARTESSERE insures all shipments for the amount of the artists’ commission for the sold work. For example, if a work is sold for $2000, the artist is entitled to $1400 of that sale (i.e. 70% of the total sale amount). If the artwork is damaged during shipping but the artist properly packaged the work according to the guidelines, we will pay the $700 owed to that artist.

 

If the artwork arrives damaged due to poor packaging procedures, the shipment is non-insurable and the artist is responsible for the damages. We will work with the buyer to have the artwork shipped back for a full refund.*

 

Once artworks are shipped, the artist must acknowledge that they’ve followed our Packaging Guidelines and/or consulted with us directly if these guidelines didn’t contain specific instructions. In most situations, we’ll ask that artists send us photographs of the packed artwork before shipping to help us determine whether or not the packaging is adequate.

 

In cases where the artwork has been severely damaged due to packaging neglect, often carriers will not be willing to transport the damaged goods back to their origin. ARTESSERE holds the right to discard the damaged items in those extremely rare cases. It's incredibly important to comply with our Packaging Guidelines to avoid this type of scenario by all means. We appreciate your cooperation with our Packaging Guidelines.

 

*A full refund will be granted if the buyer returns the purchase in its original form, packaged and undamaged. According to Consumer Law, if the buyer receives a damaged package, the buyer must take a picture of the damaged object and send the photo to Artessere for inspection. Artessere will contact the shipping company to clarify the circumstances. The artist should also send pictures of the packaging process before sending the painting to the buyer to ensure transparency for the buyer, seller, and Artessere.

ArtChips

1 We find the best and most forward thinking artists We determine which artists are best suited to our ArtChips standard that we believe will produce the best risk-adjusted returns.
2 We purchase the best artworks from our selected artists We acquire the best available example at the best price and purchase the artwork
3 Through the use of TVTG Liechtenstein law and NFT technology we tokenize the artwork We file an offering circular with the FMA Liechtenstein and allow interested people to invest.
4 We hold the artwork for 1-10 years to sell or buy the piece back for our gallery After the artwork is sold, investors will receive their prorated proceeds after our commission. If the painting doesn't sell, Artessere will buy it back from you after 10 years for our gallery
or
Sell your ArtChips on the secondary market Thanks to NFT technology you have the option to sell your ArtChips in the secondary market whenever you wish
or
Pass on your ArtChips as an heirloom or gift Thanks to the legitimacy of the project and the NFT technology you can include your ArtChips in your will and testament or give ArtChips as a gift
or
Receive a proportional income from all merchandise related to the artwork You will receive an annual interest from all income the artwork generates during holding and owning as an additional bonus

Our mission is to make fine art investment accessible to everyone.

Interact directly — without intermediaries.

Buying ArtChips with a NFT token is buying a share– or ArtChip– in an artwork we offer.
ArtChips are transparent, fair and inclusive.

With ArtChips there are no lock-in periods if the artwork was sold within a 10 year period. You have the freedom to trade your ArtChip NFT token anytime on liquid asset selling sources and platforms.

Everyone can purchase and sell ArtChips.

ArtChips is about making fine art available to everyone, not just the ultra-wealthy.

By using blockchain technology we remove the need to have a central register to track asset ownership. By decentralizing artworks and functions in the project, we create an open ecosystem in which any other platform or market participant can see services related to tokenized fine art. Blockchain is an open protocol standard, and as such it fosters transparency and free market competition. We believe that by embracing these values, we can further Artessere’s mission to democratise access to the art market.

Non-fungible token (NFT)

  • A way to represent anything unique as an Ethereum-based asset.
  • NFTs are giving more power to content creators than ever before.
  • Powered by smart contracts on the Ethereum blockchain.

 

Learn more at https://ethereum.org/en/nft/

The unique benefits of NFTs is the ability to track every transaction on the blockchain. Every ArtChips NFT has an owner, creator, history, ArtChips ID number and this information or "provenance" is verifiable on-chain. 
More details available on your personal profile under ArtChips - click on your ArtChips number - popup window - click on certificate or NFT.

Ownership of your holdings is protected by cryptographic keys, ERC 1155 or ERC 721 standard, which are virtually impossible to crack if you do not share your keys with third parties or do not thoroughly save them. If you're an institutional investor you will likely utilize an enterprise custody solution for digital assets. If you are an individual investor, you can use any of the safe blockchain hardware wallets currently available in the market. In the unlikely case that your cryptographic keys are lost or stolen, and provided that you have registered with our platform, it is possible to recover and/or re-issue your asset tokens after correctly ascertaining and verifying your identity and proof of purchase in form of different certificate, such as a certificate of authenticity (not as a substitute initial NFT).

ArtChips is a new method in the art democratization process using fractional ownership. ArtChips categorizes available artwork into 6 different groups.

 

Each category is described on the main page, such as Purple ArtChips, Green ArtChips, White ArtChips, Colored ArtChips, Gold ArtChips and Blue Art Chips. Each category focuses on a certain type of artwork, artist, or material used.

Similarly to how professional auction houses and some galleries operate, Artessere obtains third-party valuation through external parties or museums by experts in the particular artwork’s genre (taking into account the artist, the time period, medium, etc.). This valuation is cross-checked with our internal estimates.

It's possible but unlikely. The most likely scenario would be for the artwork to be stored in a purpose-built art storage facility that provides high-security access. This has the benefits of preserving the artwork in optimal conditions (humidity, temperature, lighting) and significantly lowering the risk of damage or theft, which is reflected in the lower premium that would be charged by the insurance company. It is also possible to store the artworks at museums or certain galleries given that they meet our guidelines and are approved by the insurance provider.

If a piece of artwork is damaged, lost, or stolen, the artwork’s insurance policy payment would be triggered and all investors would receive a pro-rata payout.

Liechtenstein is the first country to introduce a comprehensive regulation for the blockchain industry, for cryptocurrencies, utility tokens, payment tokens, stable coins, and digital securities like security tokens.

 

Liechtenstein’s Token and Trustworthy Technology Service Provider Act (TVTG), or Blockchain Act, came into force on January 1, 2020. It establishes the framework for the supervision of ten new categories of transaction systems, including blockchain-based offerings. The law also implements the Financial Action Task Force (FATF) recommendations, which provide for supervision under the Due Diligence Act (DDA) for such services.

 

The Liechtenstein Blockchain Laws, the Token and Trusted Technology Service Provider Act, defines that all blockchain companies and companies handling cryptocurrencies have to register and have to be approved by the Financial Market Authority (FMA) Liechtenstein.

New law not only creates legal certainty for providers and customers, but also improves customer protection and clarifies open questions in the application of the relevant laws. This applies especially in the areas of due diligence to combat money laundering, ensuring compliance with international standards and comprehensive and effective anti-money laundering (AML) measures.

 

More Information about the Blockchain Laws TVTG is available at the website of the Financial Market Authority Liechtenstein.

Article 12(1) at TVTG states that any natural person, legal person or a business with headquarters (registered office) or place of residence in Liechtenstein who wishes to act as TT Service Providers must apply to be entered into the TT Service Provider Register.

 

This also applies to Token Issuers who issue tokens in their own name or the name of a client in a nonprofessional capacity if tokens for CHF 5 million or more will be issued within a period of 12 months (Article 12(2) TVTG).

 

The new Liechtenstein Blockchain law regulates civil law issues concerning investor protection and asset protection. The legal framework also introduces adequate supervision of the various virtual asset service providers and crypto companies. The supervision of blockchain companies is conducted by the Financial Market Authority(FMA) in Liechtenstein. Liechtenstein is known for its AAA rating by Standard and Poor’s and its strict measures to combat Money-Laundry (AML) and Know-Your-Customer (KYC) requirements. This applies especially in the areas of due diligence to combat money laundering, ensuring compliance with international standards and comprehensive and effective anti-money laundering (AML) measures.

 

Any blockchain business, companies conducting token sales or using security tokens for fundraising can take advantage of Liechtenstein’s comprehensive blockchain legal framework. The Blockchain Laws not only improve investor protection and transparency but also gives rules and clarity for any token sale or crypto business.

 

According to TVTG any company or individual whose registered office or place of residence is in Liechtenstein and who wishes to act as a professional TT Service Provider, must be entered in the TT Service Provider Register of the FMA.

 

More Information about the Blockchain Laws TVTG is available at the website of the Financial Market Authority Liechtenstein.

Your member number is located under your personal profile on artessere.com

To find your expiration date, visit your personal profile on artessere.com. 

You cannot change your email address by yourself. If you have lost access to your email address, please contact us on [email protected] and provide us with the data we request, which may include additional documents and information for our legal department. After checking all your data and comparing it with the data in your personal profile, access can be restored with a new email address.

Please provide your member number when prompted during the checkout process. 

Members at the ArtChips project receive a discount, as well as free standard shipping withhin 12 weeks as sales are closed. If you did not receive these benefits on an eligible order, please contacts us on [email protected] for more information.

If you are not receiving emails, you may have unsubscribed. To make sure you are subscribed to our emails, please visit us on artessere.com subscribe to our newsletter and stay up-to-date with news and events!

All members active at the time of our closure will receive an extension to their membership for the exact number of days of the ArtChips Community Space closure.

Access to our interactive video and tests will be automatically free for you under artessere.com/edutainment for the period mentioned in your membership (see perks conditions).

This information will be provided on the ArtChips project website after the closing of the audit reporting year and will also be provided to all ArtChip holders by email.

We will inform all ArtChips holders about the selling of their artwork or dividend distribution by email. This information will be available on the ArtChips project website.

Soon we are planning to launch a secondary market which will be available for ArtChips NFT sales within our project. In the meantime, if you need to resell your ArtChips NFT  for any reason, you can withdraw it from your personal wallet and put it up for sale on a third party marketplace that supports the Ethereum (ERC-1155) standard. 

Edutainment

ART EDUTAINMENT offers a wide range of professionally made video clips on current and educational art history topics.

 

ART EDUTAINMENT topics range from art history to art scenes located in worldwide cities as well as current exhibitions and fairs. All videos include an interactive quiz to test the user's knowledge.

 

ARTESSERE ART EDUTAINMENT features follow the principle of “edutainment": It is interesting and attractively made without compromising the quality and accuracy of the content.

 

This makes ARTESSERE one of the first independent, neutral and content-oriented information and knowledge providers independent of the interests of museums, fairs or auctions.

 

Subscribers have unlimited access to all content with the ability to watch whenever you want on any internet-connected device.

 

ARTESSERE ART EDUTAINMENT offers monthly subscriptions which can be easily cancelled online.

Unlimited access to videos and online quizzes. Our library is updated with new content on a monthly basis.

You can easily cancel your account online at the end of each month with no cancellation fees.

Subscribers can watch unlimited videos and take quizzes everywhere on any internet-connected device, including on your smartphone, tablet, laptop, and PC for one fixed monthly fee. Sign in with your personal ARTESSERE account to watch instantly on the web at artessere.com/cabinet

Places

Adding an art institution to Artessere is easy. If you would like your institution added to Artessere Places, send an email to [email protected] from an official art institution email address. Once your institution is added, you can personalise information by becoming an administrator. To do this, see “FAQ: How do I become a page administrator for my art institution if my institution is already listed on Artessere Places?”

If your art institution already has a page on Artessere and you would like to become an administrator, adhere to the following steps:

 

Step 1: Visit our Art Places page by clicking on “Places” at the top of the website home page.

 

step-1 

 

Step 2: Find your art institution by using the search bar. Click on your institution.

 

step-2 

 

Step 3: Once on your institution’s page, click the link attached to “Are you the owner of this organisation?” found on the upper right hand of the page. 

 

step-3 

 

Step 4: If you have an Artessere account and are logged in, proceed to step 6. If you do not have an account, you will be prompted to log into an account or sign up. To sign up for an account enter your email and click “Get login code”. Proceed to enter your first name and surname into the assigned boxes. Ensure that both “User” and “Representative” are selected.  

 

step-4-1 step-4-2 

 

Step 5: You will be taken to your new profile’s home page. From here, return to “Places” by clicking the link at the top of the page. Then, find your institution using the search bar.  Once on your institution’s page, click the link attached to “Are you the owner of this organisation?” found on the upper right hand of the page. 

 

step-5-1 

 

step-5-2 

 

Step 6: A pop-up box will appear confirming that you are the owner of this organisation. If you wish to proceed in becoming the organisation's administrator, click “Send request”. 

 

step-6 

 

Step 7: Wait for Artessere to approve your request.   

 

Step 8: Once Artessere approves you as administrator of your art institution’s page, you will have access to the “Control panel” on your profile drop down menu. Click “Control panel”.   

 

step-8 

 

Step 9: You will be taken to your profile’s administration page. Here, you will be able to edit your institution’s information. Click “Museums and Galleries” from the sidebar menu. Then, select the art institution you wish to edit. 

 

step-9 

 

Step 10: You will be taken to your selected art institution’s information administration page. Here, you can add photos, contact information, descriptions, and other general information. Once you have entered your desired information, go to the bottom of the page. Select “Save and close” to save your changes. 

 

step-10 

 

Step 11: After saving, you will be taken back to your profile administration page. If you would like to make any more changes to your art institution’s information, simply repeat steps 9-10.