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Frequently Asked Questions

Art Market

Selling an art-object with Artessere is easy. After following a few simple steps and having your art-object verified by our experts, you will be able to make profit from your art-object.

 

Step 1: Visit our Art Market page.

 

Step 2: Click “Sell an art-object” at the top right of the page.

 

Step 3: Upload a photo of your art-object. Ensure that your image is no more than 30MB. 

 

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Step 4: If you wish, crop your art-object image by clicking “crop image.” If you do not wish to crop your image, proceed to step 5.

 

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Step 5: Choose the theme, medium, and material of your art-object by clicking the drop-down menus. Then choose your art-object’s category and subcategory.

 

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Step 6: If you wish, upload additional photos of your art-object. If you do not wish to upload additional photos, click “Skip”.  

 

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Step 7: Add a title, description, and keywords to describe your art-object. 

 

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Step 8: Enter the dimensions of your art-object, including height, width, depth, weight, and measurement units. 

 

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Step 9: Add your art-object’s information, including artist’s name, place of origin, year created, if the work is original, and who owns the rights to the art-object. 

 

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Step 10: Add the price at which you would like to sell your art-object. In addition to this price, Artessere will add a 30% commission, as well as a handling fee. You will also enter which city and country the art-object will be shipped from. 

 

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Step 11: Your art-object will then be added to your profile under the “My art-objects” section. Until your art-object is verified, “uploaded, not displayed” will appear next to the title of your art-object. If something has gone wrong during the uploading process and your art-object cannot be verified, you will receive an email notification. 

 

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Step 12: Once verified, your art-object will be displayed on the Artessere Art Market, where it will be available for purchase to customers across the world. You will receive an email notification that your art-object has been verified. 

 

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Step 13: Once on the Art Market, an art-object can be purchased, after which you must complete the process of sending your art object to your buyer. For an explanation on this process, including how to package your art object and insurance information, visit our sellers guide.

  1. Once you’ve made a sale, you’ll receive a confirmation email informing you of the sale and information regarding the next steps you’ll need to take in order for us to successfully deliver the artwork to the collector. These steps include:
  • We kindly ask you to reply to our email within 1 - 2 days to schedule a date and time for our courier to pick up your sold artwork.
  • Writing us back will acknowledge that you've read and understand all the guidelines and ensure that you’re aware of how to package your artwork for shipping.
  • Please note: It is very important to immediately schedule a courier pick up date and time after being notified that your artwork was sold.

 

  1. If you haven't scheduled a pick-up date within 48 hours, you'll receive a phone call and email from our Support Team.

 

  1. Within one day before your scheduled pick up date, you’ll receive an email from us to inform you that you can now print your shipping documents which are accessible from your Admin Panel.

 

  1. When the courier arrives to collect the package and documents, please don’t forget to include all the necessary documents with the package.

 

Important:

We ship all original art-objects directly from the artist's location. The collector pays for shipping costs at the time that they purchase the artwork.

Packaging the artwork for shipment is the responsibility of the seller, as well as packaging costs.
The Certificate of Authenticity for the artwork should be included in the package. We will provide you with the template.

Nota bene:

Your art-object will be picked up and delivered to the collector. The transit time can depend on the location of your customer. You can track the shipment by using the tracking number provided on the label via the carrier's website.

There can be delays for international shipping. Our Support Team will monitor the progress of your art-object until it reaches your customer safely. We will continuously be updating your customer throughout the shipping process.

After seven (7) days from the date of delivery to your customer, your payment will be available and you will receive an email notification that your funds are ready for payout. To request payout, please log into your admin panel. For detailed instructions on how to request payment, please visit our payments guide.

 

 

SHIPPING COST

 

The sellers are only responsible for the cost of packaging their artwork. It is better to overestimate the cost of packaging materials during the upload and pricing of your artwork to avoid extra costs.
You will see the cost of shipping when uploading your artwork. Your customer will see the shipping cost included in the artwork price.

 

 

 

PACKAGING

Our shipping insurance policy is only honored if you have packaged your artwork according to our guidelines.

 

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Step 1 - Organize a clean work space

 

Take the time and clean your workspace. Make sure there is enough space to turn the painting over in any direction.

 

Step 2 - Use proper materials

 

Use proper materials to avoid any damage to your art during transit. For the security of your item you must always use new packing materials. Depending on how you will be packaging your artwork and how the artwork is framed, you may need the following:

  1. Painter's tape
  2. Kraft paper
  3. Bubble wrap
  4. Acid-free tissue paper
  5. Packing peanuts
  6. Telescopic box
  7. Pressure sensitive packing tape

 

Note: When working with large items it is best to use a wooden box or a double walled product. If your painting is extremely tall or long, you can use telescopic boxes to make a taller box. If your painting is too large for standard box sizes or won't fit in a telescopic box, your best option is to have a custom wood crate built.

 

 

Step 3 - Prepare your painting for insurance purposes

 

Take pictures.

 

It is important to take pictures for insurance purposes at every possible stage of packing.

When taking pictures, be sure to cover the following:

  1. Pre-existing damage
  2. All sides of the artwork
  3. Item condition
  4. Every stage of packing
  5. The outside of the finished box
  6. The stickers and labels on the outside of the box (if available)

 

Glass

If your painting is protected by a sheet of glass and the painting and glass CANNOT be separated, pack the artwork according to the following instructions:

  1. Place pieces of tape across the glass to prevent the glass from splintering while in transit.
  2. Simply tape stripes vertically and horizontally onto the glass until it is almost entirely covered.
  3. Make sure the tape does not come into contact with any part of the frame.

 

If your painting is protected by a sheet of glass and the painting and glass CAN be separated, pack the glass and artwork separately and follow these instructions to pack the glass sheet:

  1. Place pieces of tape across the glass to prevent the glass from splintering while in transit.
  2. Simply tape stripes vertically and horizontally onto the glass until it is almost entirely covered.
  3. Make sure the tape does not come into contact with any part of the frame.

 

Once the glass sheet is packed, package the rest of the artwork according to the “No Glass” instructions.

 

No Glass

 

If there is no glass you can wrap the painting in acid free tissue paper. The acid free tissue paper protects the painting from other materials and potential damage. Plastic should never come into direct contact with the paint since it may stick and peel the paint off when removed.

 

 

Kraft Paper

 

After following the instructions above, wrap the painting in kraft paper. The kraft paper will protect the item from touching the packing peanuts that will be used to hold the artwork in place in the box.

 

 

Bubble Wrap

 

Wrap large items in bubble wrap. Since the item is protected by glass or plexiglass, or has been wrapped in tissue paper and kraft paper, the bubble wrap will not leave any impressions on the work. Use wrap with large bubbles. The wrap provides padding between the artwork and the inside edges of the box.

 

Cardboard Sheets

 

Sandwich the picture in between two sheets of cardboard. The extra cardboard provides added protection and stability. Fold the edges over and tape them to create an interior box to provide even more protection.

Nota bene:

When choosing a shipping method, there are a few things you should keep in mind:

  1. Small parcel carriers like FedEx, UPS, USPS, DHL , CDEK etc. have size restrictions and typically will only handle packages up to 120 lbs (55 kg). Please have a good understanding of the carrier limitations before you start getting quotes.
  2. Freight: Larger paintings will have to be sent via freight if a small parcel carrier won't take them. Freight shipments need some additional attention.

Freight

 

Freight can be a great way to ship large and heavy pieces of art. Shipping a painting via freight requires additional preparation.

 

 

SHIPPING INSURANCE

 

ARTESSERE insures all shipments for the amount of the artists’ commission for the sold work. For example, if a work is sold for $2000, the artist is entitled to $1400 of that sale (i.e. 70% of the total sale amount). If the artwork is damaged during shipping but the artist properly packaged the work according to the guidelines, we will pay the $700 owed to that artist.

 

If the artwork arrives damaged due to poor packaging procedures, the shipment is non-insurable and the artist is responsible for the damages. We will work with the buyer to have the artwork shipped back for a full refund.*

 

Once artworks are shipped, the artist must acknowledge that they’ve followed our Packaging Guidelines and/or consulted with us directly if these guidelines didn’t contain specific instructions. In most situations, we’ll ask that artists send us photographs of the packed artwork before shipping to help us determine whether or not the packaging is adequate.

 

In cases where the artwork has been severely damaged due to packaging neglect, often carriers will not be willing to transport the damaged goods back to their origin. ARTESSERE holds the right to discard the damaged items in those extremely rare cases. It's incredibly important to comply with our Packaging Guidelines to avoid this type of scenario by all means. We appreciate your cooperation with our Packaging Guidelines.

 

*A full refund will be granted if the buyer returns the purchase in its original form, packaged and undamaged. According to Consumer Law, if the buyer receives a damaged package, the buyer must take a picture of the damaged object and send the photo to Artessere for inspection. Artessere will contact the shipping company to clarify the circumstances. The artist should also send pictures of the packaging process before sending the painting to the buyer to ensure transparency for the buyer, seller, and Artessere.

Edutainment

ART EDUTAINMENT offers a wide range of professionally made video clips on current and educational art history topics.

 

ART EDUTAINMENT topics range from art history to art scenes located in worldwide cities as well as current exhibitions and fairs. All videos include an interactive quiz to test the user's knowledge.

 

ARTESSERE ART EDUTAINMENT features follow the principle of “edutainment": It is interesting and attractively made without compromising the quality and accuracy of the content.

 

This makes ARTESSERE one of the first independent, neutral and content-oriented information and knowledge providers independent of the interests of museums, fairs or auctions.

 

Subscribers have unlimited access to all content with the ability to watch whenever you want on any internet-connected device.

 

ARTESSERE ART EDUTAINMENT offers monthly subscriptions which can be easily cancelled online.

Unlimited access to videos and online quizzes. Our library is updated with new content on a monthly basis.

Subscription plans range from 3.90 USD to 9.90 USD per month, with no limits on content and quiz access.

You can easily cancel your account online at the end of each month with no cancellation fees.

Subscribers can watch unlimited videos and take quizzes everywhere on any internet-connected device, including on your smartphone, tablet, laptop, and PC for one fixed monthly fee. Sign in with your personal ARTESSERE account to watch instantly on the web at artessere.com/cabinet

Places

Adding an art institution to Artessere is easy. If you would like your institution added to Artessere Places, send an email to [email protected] from an official art institution email address. Once your institution is added, you can personalise information by becoming an administrator. To do this, see “FAQ: How do I become a page administrator for my art institution if my institution is already listed on Artessere Places?”

If your art institution already has a page on Artessere and you would like to become an administrator, adhere to the following steps:

 

Step 1: Visit our Art Places page by clicking on “Places” at the top of the website home page.

 

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Step 2: Find your art institution by using the search bar. Click on your institution.

 

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Step 3: Once on your institution’s page, click the link attached to “Are you the owner of this organisation?” found on the upper right hand of the page. 

 

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Step 4: If you have an Artessere account and are logged in, proceed to step 6. If you do not have an account, you will be prompted to log into an account or sign up. To sign up for an account enter your email and click “Get login code”. Proceed to enter your first name and surname into the assigned boxes. Ensure that both “User” and “Representative” are selected.  

 

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Step 5: You will be taken to your new profile’s home page. From here, return to “Places” by clicking the link at the top of the page. Then, find your institution using the search bar.  Once on your institution’s page, click the link attached to “Are you the owner of this organisation?” found on the upper right hand of the page. 

 

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Step 6: A pop-up box will appear confirming that you are the owner of this organisation. If you wish to proceed in becoming the organisation's administrator, click “Send request”. 

 

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Step 7: Wait for Artessere to approve your request.   

 

Step 8: Once Artessere approves you as administrator of your art institution’s page, you will have access to the “Control panel” on your profile drop down menu. Click “Control panel”.   

 

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Step 9: You will be taken to your profile’s administration page. Here, you will be able to edit your institution’s information. Click “Museums and Galleries” from the sidebar menu. Then, select the art institution you wish to edit. 

 

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Step 10: You will be taken to your selected art institution’s information administration page. Here, you can add photos, contact information, descriptions, and other general information. Once you have entered your desired information, go to the bottom of the page. Select “Save and close” to save your changes. 

 

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Step 11: After saving, you will be taken back to your profile administration page. If you would like to make any more changes to your art institution’s information, simply repeat steps 9-10.